The itSMF (IT Service Management Forum) is a membership-owned non-profit organisation for people interested in IT Service Management. One of its main focuses is the IT Information Library (ITIL) a set of guidelines defining good practices in the area of IT Service Management. Since it was first founded in the UK in 1991, the itSMF has become Europe's main independent organisation focusing on IT Service Management with national chapters in most European countries. Since 1996, and with bodies in the USA, Canada, Australia and South Africa, itSMF International is being considered the world's premier IT Service Management organisation.

ITSMF United Kingdom

The only truly Independent and Internationally recognised forum for IT Service Management Professionals worldwide.

This not-for-profit organisation is a prominent player in the on-going development and promotion of best practice IT Service Management standards and qualifications and has been since 1991.

As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting Best Practice IT Service Management and of becoming part of the IT Service Management Forum become more apparent.

The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of Best Practice.

The itSMF now boasts over 1000 member companies, blue chip and public sector alike, and international itSMF Chapters in Australia, Austria, Belgium, Canada, Germany, Netherlands, USA, South Africa and Switzerland.

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ITSMF Australia

To provide members with a relevant forum, in which to influence, exchange information and share experiences, which will ultimately assist in improving the management and delivery of IT Services to their business and customers.

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itSMF Belgium

itSMF Belgium is the Belgian chapter of this organisation and was founded in 1998. It is open to all organisations and individuals with a particular interest in IT Service Management. Our aims and objectives are:

Promote the exchange of information, ideas and experience in order to assist IT organisations in providing a streamlined management of IT service delivery
To assist our members in finding an obtaining the correct guidelines and tools, aimed at IT Service Management
To provide a forum for service providers, suppliers and users to discuss different issues related to IT Service Management
Provide assistance in the translation of appropriate material in Dutch and French

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ITSMF Canada

The Information Technology Service Management Forum (Canada), or itSMF Canada, is a non profit organization affiliated with the itSMF International. It has been established as a forum for Information Technology professionals to explore all means available to improve the quality of IT services to their respective customers. Although itSMF Canada takes strategic direction from itSMF International, it operates within the Canadian IT industry and its objectives are relevant to that context.

To provide our membership with a forum that will enable them to exchange views, share experiences and participate in the continuous development of best practices and standards, as well as providing a range of services with significant value to our members. The mission and objectives of itSMF Canada will be achieved through the following activities:

Keeping members informed about local and international events and trends in ITSM.
Organizing regular events to build knowledge and awareness about ITSM and to facilitate contact between ITSM professionals.
Setting the events agenda and to ensure that they are complementary rather than competitive with other similar IT industry events.
Reviewing any ITSM events worldwide and advertising them in Canada.
Maintaining a membership list to facilitate contact between members.
Maintaining a catalog of ITSM products, training and services available in Canada.
Developing and maintaining a set of standards for the application of ITSM as a profession in the Canadian IT industry.
Providing keynote speakers to IT events as required.

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ITSMF Germany

itSMF Belgium is the Belgian chapter of this organisation. It is open to all organisations and individuals with a particular interest in IT Service Management. The aims and objectives are:

Promote the exchange of information, ideas and experience in order to assist IT organisations in providing a streamlined management of IT service delivery
To assist our members in finding an obtaining the correct guidelines and tools, aimed at IT Service Management
To provide a forum for service providers, suppliers and users to discuss different issues related to IT Service Management
Provide assistance in the translation of appropriate material in Dutch and French

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ITSMF Netherlands

ITSMF Netherlands is a Dutch cooperation of 450 companies, aiming to exchange knowledge and experiences. ITSMF Netherlands is an independent organization, but is regularly working together with international ITSMF organizations like ITSMF Belgium and ITSMF Germany.

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ITSMF United States

Due to the success and growing acceptance of the International itSMF throughout the world, which included the subsequent establishment of an itSMF in the UK, Netherlands and South Africa, a charter has been granted to create an IT Service Management Forum for the Americas (Canada and United States).

Members of the itSMF will have immediate access to all of the experience, material, documentation and programs generated by the International itSMF while being able to take part in the creation and development of an itSMF focused on service management business issues, needs and solutions specific to the United States and Canada
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