Service Management Organizations
British Computer Society (BCS)
In conjunction with ISEB (Information Systems Examinations Board), the British Computer Society (BCS) offers a range of universally accepted qualifications specifically designed for those working in the service delivery sector. The ISEB Service Management qualifications, which are an internationally recognised standard based on ITILŪ, as defined in the OGC IT Infrastructure Library and support the BS 15000 standard, have been hugely successful with the Service Management arena. These qualifications ensure that practitioners have reached an industry benchmark by providing the necessary tools to certify their skills and develop throughout their careers. The qualifications developed for these areas are a Foundation Certificate in IT Service Management which teaches the terminology, concepts and basic principles and is aimed at junior Service Desk staff or people starting out on their career. While the Managers Certificate in IT Service Management is a higher level qualification targeted at technical support staff and senior management. While these two certificates provide a substantial breadth of training, more recently the BCS and ISEB have sought to address the needs of those staff who would like to specialise in a particular process area. As a result, in March this year the ISEB launched three exams from the Practitioner Certificate series which allow people to learn in more depth about one area. These were Change Management, Problem Management and Service Level Management. The BCS is enabling organisations to ensure that staff are sufficiently trained and qualified to perform their job and an ISEB qualification provides customers with the reassurance that the best people are working on their systems.
