Availability Management Software

Altiris Client Management Suite tightly integrates industry-leading technologies to reduce the total cost of owning client systems. The suite automates time-consuming and redundant tasks to minimize efforts and costs associated with deploying, managing, securing and troubleshooting client systems so you can gain control of your IT environment.

Comprehensive Client Discovery and Inventory - Optimize software licenses, better support end users, and reduce costs associated with OS deployments and software rollouts.

Industry Leading Imaging & Deployment - Reduce the time associated with imaging and cloning PCs. Reduce support and maintenance costs by deploying standardized, corporate approved, hardware-independent images.

Intelligent Software and Patch Management - Update software automatically, reliably and remotely.

Flexible Remote Assistance - Reduce the costs and time associated with troubleshooting and remediating client systems remotely.

Altiris Server Management Suite provides IT administrators with a comprehensive solution for managing physical and virtual servers. The suite provides solutions to provision, control, automate, and measure servers from a central console. With these tools you gain control of your servers, reduce service interruptions, and increase uptime.

Key Features:

• Support for multiple server OS’ with inventory, provisioning, software management, and proactive monitoring.
• Discover all your servers and gather comprehensive server-specific inventory for physical and virtual machines.
• Automates complex configurations of servers like RAID, out-of-band management, hardware monitoring, scripted OS installations, and post-configuration.
• Monitor the health of all servers centrally with the Event Console and proactively remediate changes.
• Repair servers remotely with tools to change configurations, modify settings, restart services, to get critical servers back up and running.

ASG Infrastructure Management solutions and ASG's Business Service Portfolio (BSP) provide efficient, end-to-end event management for the components in your IT enterprise infrastructure. Designed for systems and network administrators and service desk personnel, these products monitor and resolve problems automatically and notify your IT staff that actions have been taken or need to be taken.

ASG's Business Service Portfolio is a solution for companies that want to manage their underlying technology and ensure that their IT infrastructure enhances business performance. ASG's BSP further advances the concept of Business Service Management (BSM). By identifying, correlating, and aligning the relationship between IT investment and overall business performance, ASG's BSP delivers true business value.

Using ASG Infrastructure Management solutions ensures service-level compliance and provides your business service customers with access, availability, and performance.

ChangeGear allows IT organizations to automate and simplify change control. ChangeGear has a web-based, best-of-breed change management solution that is easy to use and can be deployed quickly into your environment. Based on the ITIL best practices, ChangeGear tightly integrates people, process, and technology. ChangeGear simplifies change control and gives you the tools you need to track, manage, and control your critical IT infrastructure.

• More visibility, less unplanned downtime - ChangeGear empowers organizations to examine every stage of change, up close and in-depth, with little to no extra effort. That degree of visibility does a lot to keep IT resources up and running and IT staff more productive.
• Greater success, reduced expense - Nothing wastes time and money like changes that don’t work. But, ChangeGear logs and tracks the results of all changes – this is information IT organizations can put to use when planning the next project. ChangeGear helps ensure a successful implementation while eliminating the inconvenience and expense of starting from scratch.
• Better communication, increased satisfaction - By planning change, predicting impact, tracking results, and communicating the details, ChangeGear helps keep your users informed of all change activities throughout the entire process. That means no unpleasant surprises that can cut into productivity.
• Tighter control, tighter security - Improving your change management process makes for a better protected IT environment. ChangeGear delivers a degree of control that reduces the chance of introducing errors - errors that could otherwise put resources at risk.

Efecte Foundation is a ready-to-use CMDB based on ITIL best practices and our 10 years' experience from hundreds of customer implementations. It allows you to control your IT environment and provides information for your decision-making.

Efecte Foundation Enables You to Create manage, and communicate your IT services offering. It allows you to map your services, applications, and assets, visualize the structure of your IT services, move from dispersed data to centralized information and use the information for cost-benefit analysis.

Efecte Foundation Features:

• Logical, adjustable combination of IT services, applications, and asset information
Easy-to-use centralized documentation of the key components and relations in your IT production environmentEasily adjustable process and data modelVisualization of the dependencies between different components and related processesAccess to all essential information though one user interfacePersonalized and adjustable views for different users and roles

ITIL Process Automation

The operational complexity and constant change of today’s IT infrastructure is creating challenges around implementing and enforcing compliant, cross-functional processes. With IT budget constraints and demand for more efficient services, Fox IT provides end to end ITIL® process automation to accelerate implementation and enforce ITIL processes. The foxFLOW™ suite of software and services is a heterogeneous software system that links to all the information silos from BMC, IBM, CA and a myriad of other vendors.

foxINTERIM™ has an in-depth specialisation within the IT Service Management and ITIL marketplace. Fox IT has a NEW and specialist tailored service providing a resource pool of KNOWN Associate Consultants that we have worked with over a number of years.

All Associates have access to Fox IT’s knowledge pool which means they are supported by a network of Consultants and project tools and accelerators. This offers a far greater guarantee of success for the Consultant and for your Project.

All our Consultants within the Resource Pool are referenced, vetted and available to view in our skills matrix with an in depth overview of each consultant’s areas of expertise, rates and availability.

The Resource pool is made up of Fox IT Permanent Members of staff, Retained Associate Consultants and known quantity Resources.

Gensys 7 is the newest version of the system management software. Gensys 7 supports IT departments and Service Providers in documenting, monitoring and managing complex IT infrastructures, even if these are external to your own organisation. In this release, existing functionality has been developed further and much new functionality has been added. For example, service and system management has now been integrated. Also, configuration items can now be defined in a Configuration Management Database (CMDB). Due to this, the impact caused by changes can be much reduced. Synchronisation of the monitoring process has also been improved, resulting in a decrease in costs.

Gensys 7 includes a Service Desk, making it easy to register tickets, and a Report Model with extensive reporting facilities enabling results and developments to be monitored more effectively. Finally, the Identity Management module provides easy remote system access, in accordance, of course, with the stringent security standards.

Global e - line can instantly access important information to solve the customers questions and problems rapidly and correctly.
Global e - line has also proven efficient in monitoring complex projects, within the implementation of technologies or applications used by nomad or dispersed teams.
The Full web architecture then becomes an important asset to guarantee the complete availability of the application and the capitalization of the know-how

Heroix Longitude® is the agentless — and full-featured — application performance and network monitoring software designed for your multiplatform world. Longitude monitors and alerts on the availability and performance of systems, applications, networks, and SLAs (Service Level Agreements) without requiring any software installation on the monitored computers. Automatically receive alerts, generate SNMP traps, and execute corrective action based upon specified policies and correlated events.

Enterprises large and small value Longitude for its effectiveness, simplicity, and affordability. Find out which package is right for you:

• Longitude Standard Edition - provides robust operating system and infrastructure monitoring capabilities FREE for up to 25 managed devices.
• Longitude Professional Edition - includes all the capabilities of Longitude Standard Edition, plus advanced application monitoring and event handling capabilities designed to serve the needs of medium to large size businesses.
• Longitude Cloud Edition - gives you the visibility you need to monitor and assess the performance of anything from a single physical or virtual entity, to a multi-tiered application or business service that spans physical, virtual and cloud environments.
• Longitude Enterprise Edition - includes all of the capabilities of Longitude Standard Edition and Professional Edition, plus advanced features that facilitate the monitoring and management of large enterprises.

HP OpenView applications allow your organization to increase the performance of your infrastructure, anticipate and correct problems before they become critical, and automate and manage change in real time. Following the principles of simplification, standardization, and modularity, HP OpenView applications offer companies a unique vision and proven results that directly impact the bottom line. HP OpenView applications enable the Adaptive Enterprise.

iAM:Applications allows you to monitor and manage mission critical applications, ensuring their high availability through the early identification and automatic rectification of potential problems. As a result, your business will remain capable of functioning to give you the competitive advantage you strive for. Your customers and users will experience good service performance and minimal downtime so that they can achieve what they need.

Itheon's Application Monitoring solution has a comprehensive set of pre-defined Application Solutions based on rules which detect a wide variety of common operational and performance problems. They are specifically designed to be self-configuring, with fully functional "out-of-the-box" rules designed to address the vast majority of application monitoring requirements. Furthermore, it is possible to create new rules to address site-specific application requirements.

IBM Tivoli NetView extends traditional network management to ensure the availability of critical business systems and to provide rapid resolution of problems. IBM Tivoli NetView discovers TCP/IP networks, displays network topologies, correlates and manages events and SNMP traps, monitors network health, and gathers performance data. IBM Tivoli NetView meets the needs of managers of large networks by providing the scalability and flexibility to manage mission-critical environments.

iET ITSM is specifically tailored to meet ITIL procedures in the areas of: Servicedesk/Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Availability Management, Knowledge Management, and Request Fulfillment. The solution delivers high out-of-the-box functionality while still being flexible to adapt to customer specific needs.

Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.

Completely free & with no device limitations, IT Service View can work with Windows servers using WMI for agent-less operation, or other types of devices such as hubs and routers using SNMP.

IT Service View is highly configurable. It comes with its own fully featured scripting language called SerioScript - which allows you to work with device data, load custom DLLs, manipulate files, run programs, send emails and so on, interacting with SNMP and WMI data.

You can even examine how the plugins that come installed work, and modify them for your own installation.

OneCMDB is a CMDB aimed at small and medium sized businesses. OneCMDB can be used as a stand-alone CMDB to keep track of software and hardware assets and their relations. Thanks to its open API:s it can also be a flexible and powerful Configuration Management engine for other Service Management software.

OneCMDB is easy to install and populate with data, either by hand or from other data sources. It has a user-specified data model that can be altered and enhanced without programming. OneCMDB allows you to easily:

• Create your CMDB datamodel, without writing a single line of code
• Populate the database, through auto-discovery of your network
• Get data from various external sources through a flexible import and transform mechanism
• Import/export network configuration information to/from NAGIOS Network Monitoring System

Evidian's OpenMaster is a software suite that helps service providers to improve service assurance efficiency and thus contain operational and capital expenditure.

Thanks to its high degree of automation, OpenMaster offers real-time service management that senses problems and QoS threats quickly and proactively. It provides accurate response, thus minimizing manual intervention and restoring normal sevice faster. The result: better service availability and business effectiveness.

Proactive Monitoring

OpManager provides out-of-the-box support for monitoring critical resources on servers, routers, switches, firewalls, domain controllers et all.. Besides the device availability, the other resources monitored include host resources like cpu, disk, and memory utilization, traffic utilization, availability of critical services, important windows event logs etc. Performance data is collected for all the resources periodically to determine their availability and that of the network health as a whole. Pro-active monitoring by way of configuring meaningful thresholds, helps avoid 'unpleasant surprises'. Monitoring performance is done using standard protocols like SNMP, CLI, and WMI. So, it is not mandatory for your servers to be SNMP-enabled for performance monitoring. OpManager can monitor the linux and solaris environments using CLI and windows environment using WMI in the absence of SNMP.

Quism is an intuitive and easy to use software product for the service desk and software developers. It offers a very fast out of the box installation, configuration and implementation. Quism is fully based on web technology and uses a SQL database:

• Quism provides an advanced and innovative service solution, supporting all relevant front and back office business processes;
• It offers support for the helpdesk, service desk, management of customer relationships and service requests, customer e-mail and internet registrations and handling and application development and release;
• Using the Quism modules you can create your own scalable service solution with all the required functionality. It offers a seamless integration of all business processes;
• For example with modules for incident, configuration, problem, change, service agreement, release, cost, contact, purchasing or infrastructure management.