Capacity Management Software

Athene captures and collects performance data from target systems and provides applications that exploit this data for alert management, performance analysis, Oracle and SQL Server performance reporting, trend analysis and analytical modeling for individual servers or Client-Server networks. It provides analysis of current and recent system performance to identify and investigate problems as they are reported and identify what courses of action are required to restore service levels. Detailed 'Drill Down' facilities are available to analyze problems, plot trends and report on thousands of recorded metrics of system, database instance and session, user and command data. As well as capturing data natively, Athene can also interface with leading third-party systems management products such as Tivoli, HP Openview and CA Unicenter.

Athene can import data from any source for Automatic Performance Reporting and provides a common Enterprise Capacity Planning environment providing a rapid, consistent and confident means of predicting how systems will perform in a variety of changing business conditions.

Athene can provide the client with a fully automated server performance reporting system, requiring no user management or specific technical expertise to operate. All information is delivered by the client's choice of media in electronic, browser or printed form.

Athene includes Athene Advisor. Advisor provides intelligent performance reporting and trend analysis. Advisor provides users with a fast and convenient means of bringing anomalies to their attention and also gives an explanation of their likely cause. Advisor interprets reports with an indication of the results' divergence against the 'norm' and possible recommendations of actions to be taken. In effect Advisor is an 'instant consultant' giving regular performance audits with no personnel resource needed to generate them.

Extensive features specific to each operating system are built in to each variant to cater for architectural and internal systems software differences all presented through a common user interface.

CA eHealth Performance Manager helps you improve IT service quality, increase IT efficiency and reduce cost. It proactively manages performance of your enterprise IT infrastructure - voice and data networks, physical and virtual servers, databases – and client-server applications.

CA eHealth Performance Manager is a performance management solution that ensures the quality of service across your entire infrastructure. It allows you to manage a diverse collection of devices from numerous vendors, isolates the source of performance degradation, minimizes recurring expenses, and provides detailed & executive level historical reporting.

It helps you reduce costly downtime, find and fix problems quickly, plan for new capacity before it's needed, improve service quality and meet service levels.

It offers proactive service assurance, rapid problem identification, predictive capacity planning, service level management capabilities, executive level & detailed reporting capabilities and integration with CA and third-party management systems.

Fox IT has developed an ROI Evaluator which gathers the necessary information required to calculate the potential return on your service improvement activities. This focuses on the importance of the availability of the critical IT services to the success of a business and the interdependency between the business process and the IT service provision

The tool is designed by Fox IT to assist organisations develop a Business Case that supports the investment in a Service Improvement Program that in turn will deliver the greatest payback. It helps the Client identify the cost drivers and productivity issues within the current service operation, thereby identifying where improvement programs should be focused to maximise the ROI.

ServiceDesk is an easy to use, complete web-based help desk software that integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one affordable package. ServiceDesk offers complete helpdesk and asset management functionality. Most of the basic features such as Self-service Portal, Knowledge base came without any additional cost.

TOPdesk for facilities management is CAFM software (Computer Aided Facility Management) at its best. You can streamline your entire facilities infrastructure with this affordable, first-rate CMMS (Computer Maintenance Management System) application, which assists you in virtually all aspects of facilities management. This includes the processing of calls, requests and reservations of company property and assets. Detailed overviews, to do lists, work orders and reports are all integral components.

TOPdesk software helps you to process the questions of your colleagues. You can choose to answer the question directly, or incorporate it in your workflow. You can distribute the calls among your specialized HR employees, by planning the different tasks into your daily routine.

POB is a standard application suite with the highest degree of flexibility. POB can easily be adjusted and enhanced – without the need for programming skills. POB is a proven standard system, which has helped save time and money and increase service levels in many companies since 1992.

With POB you can automate and enhance your Service Desk, Call Centre, Systems Management, Resource Management, Service Agreements, Asset Management – to mention only a few. POB can be implemented module by module or simultaneously – in each case, a fully integrated solution is assured. POB gives you a comprehensive knowledge database and will provide you with any management report needed by your organization.The system can be easily integrated into your existing IT environment.