Change Management Software

ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management. It offers an integrated package with Incident management, Problem management, Change Management, Release Management & CMDB.

• Manage complete change lifecycle
• Configure simple and effective change management process in your organization
• Helps you to do a complete trend analysis before you define your change plan
• Change approvals and recommendations from your change advisory board
• Define multiple CAB groups
• Deploy the release of change effectively with the integrated release management
• Find out the complete dependability of the asset with the integrated asset management
• In-built Knowledgebase to manage all the known errors and workarounds
• Capture post implementation review

Technology from Abacus Systems can help businesses manage service level agreements. The SLA feature in Aegis is completely configurable and allows you to define the following SLA Types:

• Initial Response Time and Breach Status
• Subsequent Response Time and Breach Status
• Closed Time and Breach Status

Aegis Service Desk focuses on providing high quality services with a particular focus on Customer relationships. This means that the IT organization should provide whatever is agreed with Customers, which implies a strong relationship between the IT organization and their Customers and partners.

Alloy Navigator is an enterprise-level integrated IT infrastructure management suite based on ITIL principles. Alloy Navigator offers a perfect blend of IT Service Support, Asset Management, and Change Management, all consolidated into a single solution focused on streamlining IT service processes and effectively managing the complete IT life cycle.

Main Features:

• Incident and Problem Management
• Service Level Management
• Change Management
• IT Asset Management
• Knowledge Management
• Network Inventory
• Software Licensing Compliance
• Organization and Contact Management
• Customer Self-Service Portal
• Integrated Reporting

If you're looking to improve the way your company works online, Beetil might be able to help. The web-based service management tool is designed to gives companies of all sizes a better way to manage their IT services and handle minor technical issues before they become full blown problems. Based on the ITIL framework, Beetil can detect recurring web issues, provide quick resolutions, and give developers an easier method of communication to avoid the same issues in the future.

Beetil's simple interface eliminates the need for lengthy instruction manuals, and makes it easy to get started right away. After you get set up, Beetil will handle the rest sending you notices when an incident has occurred, letting you know what was affected, and providing options to resolve the issue. More than just a basic service desk application, Beetil also offers a secure release management system that lets you track the deployment and functionality of new features, along with a change management system that lets multiple users collaborate seamlessly on projects.

With NetIQ Change Guardian for Active Directory, you know which changes are executed based on corporate policy, validate the success or failure of planned changes and capture the difference between authorized and unauthorized change activity. The Change Guardian product minimizes the risks associated with changes to Active Directory by assuring that changes to the production Active Directory environment are authorized, monitored, verified and audited through implementation.

• Enable first response teams to take appropriate action and assure security by initiating alerts for high-profile Active Directory changes
• Protect your environment from dangerous security exposures and costly service disruptions
• Identify potential policy compliance issues in implementing your Active Directory change management process
• Maximize the technology you already use by functioning on common infrastructures of NetIQ Security Manager™ and Microsoft Operations Manager

NetIQ Change Guardian for Group Policy minimizes the risks associated with Active Directory Group Policy Object (GPO) change management and helps determine and document all authorized and unauthorized Group Policy changes to the live environment.

Group Policy is an extremely powerful Active Directory (AD) management feature that can deliver a secure and reliable Windows environment. However, failure to properly monitor and control Group Policies can result in service disruptions, replication challenges, over-privileged administrators and malicious GPO modifications.

ChangeGear allows IT organizations to automate and simplify change control. ChangeGear has a web-based, best-of-breed change management solution that is easy to use and can be deployed quickly into your environment. Based on the ITIL best practices, ChangeGear tightly integrates people, process, and technology. ChangeGear simplifies change control and gives you the tools you need to track, manage, and control your critical IT infrastructure.

• More visibility, less unplanned downtime - ChangeGear empowers organizations to examine every stage of change, up close and in-depth, with little to no extra effort. That degree of visibility does a lot to keep IT resources up and running and IT staff more productive.
• Greater success, reduced expense - Nothing wastes time and money like changes that don’t work. But, ChangeGear logs and tracks the results of all changes – this is information IT organizations can put to use when planning the next project. ChangeGear helps ensure a successful implementation while eliminating the inconvenience and expense of starting from scratch.
• Better communication, increased satisfaction - By planning change, predicting impact, tracking results, and communicating the details, ChangeGear helps keep your users informed of all change activities throughout the entire process. That means no unpleasant surprises that can cut into productivity.
• Tighter control, tighter security - Improving your change management process makes for a better protected IT environment. ChangeGear delivers a degree of control that reduces the chance of introducing errors - errors that could otherwise put resources at risk.

easyCMDB supports a wide variety of customisable Configuration Items (CIs), including Locations, Devices, Software Products, Applications, Data Stores, People and Documents. Its powerful reporting feature enables you to document your infrastructure with the touch of a button, providing PDF reports that will save you hours of documentation effort.

Building relationships between your CIs is simple and flexible in easyCMDB. The Relationship Navigator produces instant diagrams that you can browse with the click of your mouse to multiple levels.

The intuitive web-based application enables searching of CIs using any attribute, with an emphasis on ease of use. CI relationships can be viewed from multiple angles, with drill-down capability for detailed impact analysis.

Changes and Incidents can be linked to CIs to provide a full audit history of all events and their impact on your environment. A real-time calendar view lets you plan in advance for upcoming events, identify potential conflicts and review historical events. The e-mail alert mechanism means you can configure easyCMDB to notify CI owners and their assigned groups of Change and Incident events.

A powerful user security model enables you to delegate maintenance of CIs based on ownership or Access Control Groups, with full audit logging of all changes within the CMDB.

Efecte Foundation is a ready-to-use CMDB based on ITIL best practices and our 10 years' experience from hundreds of customer implementations. It allows you to control your IT environment and provides information for your decision-making.

Efecte Foundation Enables You to Create manage, and communicate your IT services offering. It allows you to map your services, applications, and assets, visualize the structure of your IT services, move from dispersed data to centralized information and use the information for cost-benefit analysis.

Efecte Foundation Features:

• Logical, adjustable combination of IT services, applications, and asset information
Easy-to-use centralized documentation of the key components and relations in your IT production environmentEasily adjustable process and data modelVisualization of the dependencies between different components and related processesAccess to all essential information though one user interfacePersonalized and adjustable views for different users and roles

C-it is a consultancy firm specialised in cost reductions and efficiency improvements in the ICT and industrial sector. By using its knowledge of ERP-systems, remote control, neural network technology and sensor technology, C-it turns process management and process monitoring into a proactive business activity.

We are specialists in remote services, sensor technology and monitoring software.

C-it is a public limited company (BV) established in 1997. C-it has a current workforce of around 20, employed at its office in the Netherlands (Zutphen).

HelpSTAR has been designed by a team of support experts who understand that tracking problems doesn’t solve your problems. Find out how HelpSTAR’s best practice work environment gives you the resources you need to attack and achieve control over support issues.

HelpSTAR is aimed at the mid market. The majority of our clients

• support between 100 and 10,000 employees
• have between 10 to 100 support reps
• are mid-size corporations, or divisions of large enterprises

Our clients aim to manage and optimize their problem resolution processes, rather than merely tracking equipment and logging problems. Thus they require more sophistication than is offered by lower-end solutions.

At the same time they cannot afford to spend months and hundreds of thousands of dollars in consulting fees to implement their help desk. Many of our clients find that 'enterprise solutions' are an overkill for their requirements.

HelpSTAR positions itself as the ‘baby bear’ (…just right!) of help desk software: Not too complicated and costly… yet still providing sophisticated functionality.

The success of HelpSTAR in striking this balance is evidenced by McGraw-Hill's selection of the software for inclusion with a textbook for teaching a one-semester college course. HelpSTAR is sophisticated enough to teach best practices methodology, and has a sufficiently short ramp-up time so that it does not take a major portion of the course just to install, set up, and learn the software.

Hypersoft OmniContext software is a comprehensive IT and business service management solution for corporate networks. It delivers end-to-end analysis and metrics for IT and business services and provides business users with critical information for continuous control of availability, quality and consumption of service resources across the enterprise. Due to its distributed architecture, multiplatform OmniContext uniquely allows for gathering data from differently formatted sources all over the organizations, across firewalls and organizational boundaries, thus being able to cover the data on entire systems or their disintegrated parts. OmniContext monitors and analyzes service consumption, costs, end-to-end transaction performance and ultimate service efficiency. OmniContext Service Metrics Portal enables efficient, enterprise-wide implementation of metrics on IT services and IT-based business processes.

iET ITSM is specifically tailored to meet ITIL procedures in the areas of: Servicedesk/Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Availability Management, Knowledge Management, and Request Fulfillment. The solution delivers high out-of-the-box functionality while still being flexible to adapt to customer specific needs.

IncidentMonitor is an IT Infrastructure Library (ITIL) Pink Verify compatible software solution in Incident Management, Problem Management, Change Management, Configuration Management and Service Level Management. In addition, there are numerous productivity and functionality enhancements to the product that make it stand out from the rest.

IncidentMonitor comes out of the box with:

• Service Desk / help desk ready to go application
• ITIL version 3 ready to go and easy to adapt applications
• Web, windows and mobile interface
• Rich intelligent knowledge base
• End user web portal
• Network management interface to easily integrate with any monitoring tool
• Microsoft SMS connector
• Interactive management dashboards and over 150 report templates which are easy to schedule
• And much more…

Take control and coordinate the IT team, get historic data and statistics, allow for improvement using specialized metrics, centralize all IT documentation, control important changes, control and follow-up purchases, optimze operations and reduce costs and Focused on SMB companies.

Main features:

• Web Based software for your helpdesk/servicedesk
• Incident Management
• Handle Service Request
• Change Management
• Problem Management
• Purchases Management
• Configuration Management Data Base
• Reports and Charts
• User satisfaction evaluation
• Scheduled Maintenance and Control Tasks

MotiSuite is the second-generation ITIL based service management solution. It makes your IT-organization more manageable and enables you to monitor and report on costs, resource allocation and service levels.

At the heart of the application is the Service Level Management module; it drives both the incident- and change management processes. All work that is to be carried out for the processes is displayed in one single to-do list. The layered approach allows you to easily add new modules and functionality, whereas the existence of module levels offers you a growth path for the future.

• Based on ITIL and practical experience
• Reduce costs through integration of processes
• Predefined workflows with build-in best practices
• Single to-do list for your specialists allow for a better resource allocation
• Quick implementation due to modularity and functional levels
• Reduced learning times with the intuitive user interface
• Built on proven Remedy ARS© technology
• Gain control over your infrastructure using integrated configuration management
• Report on key metrics

Project management is all about cooperation within a project. A common interface means that all project members can work together with each other, for example by sharing information without having to meet each other.

Our digital dashboard makes it possible for the management and all team members to always view up-to-date information through one application. Through the project management portal organisations can integrate and share project information among all branches throughout the world. As a result project managers have a greater control over a project and there is a better cooperation within a team through up-to-date tables, document management and item management tools.

The dashboards can show the health and progress of a project or programme on the basis of up-to-date costs, planning and item information in the form of columns, line diagrams and circle diagrams. The dashboards only show the most relevant information and contain an automatic warning system for potential problems. This is in particular important for the management for taking decisions and intervening on time.

Because the interface can easily be adapted and an advanced criteria filter is applied to the projects, it is possible to obtain essential information about the status of a project quickly and easily.

A project starts with a good cooperation. Chatting and forums are indispensable in this respect, however there are many more options to realise a good cooperation. It must be possible to add documents, activities and web links in an easy way and make them comprehensible for all team members. An automatic notification of changes and additions means that everybody is quickly informed. In addition, a project homepage can make the most important up-to-date project information visible for all interested parties in an extensive summary.

Quism is an intuitive and easy to use software product for the service desk and software developers. It offers a very fast out of the box installation, configuration and implementation. Quism is fully based on web technology and uses a SQL database:

• Quism provides an advanced and innovative service solution, supporting all relevant front and back office business processes;
• It offers support for the helpdesk, service desk, management of customer relationships and service requests, customer e-mail and internet registrations and handling and application development and release;
• Using the Quism modules you can create your own scalable service solution with all the required functionality. It offers a seamless integration of all business processes;
• For example with modules for incident, configuration, problem, change, service agreement, release, cost, contact, purchasing or infrastructure management.

NetIQ® Security Manager™ is an industry-leading Security Information and Event Management (SIEM) solution that provides protection for your critical data and systems.

It provides host-focused security for your vital infrastructure and enables you to satisfy your toughest compliance challenges by automating security activity reviews, log collection, threat management, incident response, and change detection.

With NetIQ Security Manager, you will be able to reduce both organizational risk and workload by addressing far more easily some of the most demanding compliance and data security requirements, including:

• Change detection and file integrity monitoring
• Privileged-user monitoring
• Log management, analysis and query-based forensics
• Security event correlation, forensic analysis, and integrated response

ServiceDesk is an easy to use, complete web-based help desk software that integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one affordable package. ServiceDesk offers complete helpdesk and asset management functionality. Most of the basic features such as Self-service Portal, Knowledge base came without any additional cost.