Configuration Management Software

ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management. It offers an integrated package with

• Incident Management
• Problem Management
• Change Management
• CMDB
• Self-Service Portal
• Knowledgebase
• Asset Tracking
• Software License Management
• Service Level Agreement(SLA) Management
• Purchase Order(PO) Management
• Vendor & Contract Management
• Product Catalog

at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Helpdesk and a productive help desk staff.

AdRem Network Inventory gives you detailed hardware, software inventory and licensing information about your windows computers. Well organized intuitive interface and initial configuration wizard, allow you to quickly discover devices and configure the program in just a few steps.

Using software audit information, you can improve security and OS health control. You can also track application versions and usage. With the complete list of all installed software at hand, you can easily detect malicious programs or those that are illegal to install.

Using AdRem Network Inventory you can manage all owned product licenses by assigning them to computers and defining flexible licensing policies.

AdRem Network Inventory can track software and disk space usage. These tasks can only be performed by the client agent software.

With detailed hardware information you will be able to plan upgrades more accurately. Even more important might be tracking hardware changes and device usage time.

The audit information is added to the centralized SQL database. As a result, network administrators are able to generate reports about each or group of PCs (notebooks) on a network AdRem Network Inventory includes several audit profiles. Depending on audit time and the amount of data which need to be collected you may decide to run some in-dpeth audits more often whereas quick scan can be performed several times a day.

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system.

Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information across your company. It's the ultimate competitive advantage, because what you know about your clients and how you respond to their needs, directly affects your bottom line. It is a painless approach to providing a high level of support and service to your clients.

In the past, many IT organizations were internally focused and concentrated on technical issues. These days, businesses have high expectations towards the quality of services and these expectations change with time. This means that for IT organizations to live up to these expectations they need to concentrate on service quality and a more Customer oriented approach. Cost issues are now high on the agenda as is the development of a more business like attitude to provision of service.

Aegis Help Desk focuses on providing high quality services with a particular focus on Customer relationships. This means that the IT organization should provide whatever is agreed with Customers, which implies a strong relationship between the IT organization and their Customers and partners. Aegis Help Desk delivers cost and process efficiencies through best practice standards.

Technology from Abacus Systems can help businesses manage service level agreements. The SLA feature in Aegis is completely configurable and allows you to define the following SLA Types:

• Initial Response Time and Breach Status
• Subsequent Response Time and Breach Status
• Closed Time and Breach Status

Aegis Service Desk focuses on providing high quality services with a particular focus on Customer relationships. This means that the IT organization should provide whatever is agreed with Customers, which implies a strong relationship between the IT organization and their Customers and partners.

Asset Tracker for Networks will collect the following information about the user workstations in your network:

• Computer serial number and manufacturer information
• Operating system information
• Processor, memory and hard disk drives information
• Installed software
• WinSock information: TCP/IP addresses, host names, etc
• Installed printers
• Video subsystem
• Installed devices
• Network adapters, network shares
• Local user accounts
• Logged on user, operating environment
• BIOS information
• Motherboard information

Asset Tracker inventories not only Windows computers, but also network equipment, such as routers, switches or network printers! After the inventory process will be completed, you will be able to view devices information, build consolidated reports and export device inventory information.

Alloy Discovery allows you to take control over your hardware and software inventory with an array of audit methods and strategies. Now you can effortlessly gather accurate, complete, and in-depth inventory of your entire network using the agentless on-demand audit for Windows domain and workgroups. You can also deploy the new agents for Windows, Linux, and Mac OS to automatically audit your computers on ongoing basis.

Alloy Discovery enables you to:

• Remotely audit Windows, Linux, and Mac OS computers on the internal network at your request;
• Schedule automated audit of networked Windows, Linux or Mac OS computers;
• Identify networked devices (printers, scanners, network routers, hubs, switches, etc) and capture SNMP data;
• Manually audit standalone computers using a flash drive;
• Accurately track the hardware and software information in your organization;
• Analyze the hardware and software inventory data with advanced filtering, grouping and sorting techniques;
• Plan hardware upgrades with a comprehensive list of installed device drivers, PCI slots, hard drives, and memory modules;
• Identify potential security violations with a complete inventory of startup entries, shared folders, and mapped drives;
• Pinpoint software issues using consolidated event logs;
• Perform various network management tasks right from the interface of Alloy Discovery;
• Generate reports and charts from your inventory data;
• Publish interactive drill-down web reports on your Intranet;
• Export inventory data in XML, HTML, CSV, and Excel formats.

Asset Management Suite combines enterprise asset and service management disciplines into a single Web-based architecture, repository, and console helping unite disparate departments and processes. By actively managing the entire asset lifecycle, the suite helps organizations eliminate unnecessary software and hardware costs, proactively manage vendor contracts, and align service resources with ITIL to ensure IT investments are optimized.

Track IT Assets

Easily discover and track comprehensive hardware information, installed software packages, and OS settings for all IT assets throughout their lifecycle.

Act on IT Assets

With all IT assets organized Asset Management Suite allows asset managers to accomplish everyday tasks as well as prepare for future initiatives with a simple right-click menu.

Automate IT Asset Processes

Asset Management Suite includes pre-built workflow templates that automate common tasks and business processes. You can efficiently collect information, process approvals, and provide follow up notifications.

IT organizations today are faced with a growing demand of transparency to all IT stakeholders. The enormous amount of data being produced within the IT organization need to be consolidated, analyzed and distributed to all kinds of IT stakeholders such as: Process Owners, Service Level Managers, Quality Managers, Customers, IT Risk Managers and Executive Management.

The IT service management domain captures great amounts of data: service level agreements, quality of services, application performance, infrastructure status, process performance, workgroup performance, incidents and changes are all tracked by someone or something within IT. The ability to leverage the available data while driving continuous improvements has been a difficult task in the past.

CA Spectrum Infrastructure Manager is an integrated management solution for business service management, fault isolation and root cause analysis, and network configuration management that enables enterprises, government agencies and service providers to avoid the cost and risk of service delivery failure.

IT is tasked with delivering business services and networked applications that are dependent on reliable networks, physical and virtual servers, and databases. CA Spectrum’s patented root cause analysis technology provides rapid incident identification and resolution.

CA Spectrum operates on the Windows, Solaris and Linux platforms. Additionally, the ability to interoperate with dozens of vendors and thousands of network devices, physical and virtual systems and databases and provide out-of-the-box intelligence for these is a strategic advantage for CA.

easyCMDB supports a wide variety of customisable Configuration Items (CIs), including Locations, Devices, Software Products, Applications, Data Stores, People and Documents. Its powerful reporting feature enables you to document your infrastructure with the touch of a button, providing PDF reports that will save you hours of documentation effort.

Building relationships between your CIs is simple and flexible in easyCMDB. The Relationship Navigator produces instant diagrams that you can browse with the click of your mouse to multiple levels.

The intuitive web-based application enables searching of CIs using any attribute, with an emphasis on ease of use. CI relationships can be viewed from multiple angles, with drill-down capability for detailed impact analysis.

Changes and Incidents can be linked to CIs to provide a full audit history of all events and their impact on your environment. A real-time calendar view lets you plan in advance for upcoming events, identify potential conflicts and review historical events. The e-mail alert mechanism means you can configure easyCMDB to notify CI owners and their assigned groups of Change and Incident events.

A powerful user security model enables you to delegate maintenance of CIs based on ownership or Access Control Groups, with full audit logging of all changes within the CMDB.

Gensys 7 is the newest version of the system management software. Gensys 7 supports IT departments and Service Providers in documenting, monitoring and managing complex IT infrastructures, even if these are external to your own organisation. In this release, existing functionality has been developed further and much new functionality has been added. For example, service and system management has now been integrated. Also, configuration items can now be defined in a Configuration Management Database (CMDB). Due to this, the impact caused by changes can be much reduced. Synchronisation of the monitoring process has also been improved, resulting in a decrease in costs.

Gensys 7 includes a Service Desk, making it easy to register tickets, and a Report Model with extensive reporting facilities enabling results and developments to be monitored more effectively. Finally, the Identity Management module provides easy remote system access, in accordance, of course, with the stringent security standards.

IBM Tivoli Configuration Manager can help you gain total control over your enterprise software and hardware. Its software distribution module enables you to rapidly and efficiently deploy complex mission-critical applications to multiple locations from a central point. After systems have been deployed, the inventory module lets you automatically scan for and collect hardware and software configuration information from computer systems across your enterprise.
Software distribution capabilities of IBM Tivoli Configuration Manager allow you to deploy software and / or patches across your enterprise. It is a key solution for customers who need to achieve rapid, centralized application deployment. The software/patch deployment lifecycle has many steps, and IBM Tivoli Configuration Manager helps you manage them through its desired state management model. From packaging, planning and administration to delivery, installation and reporting, IBM Tivoli Configuration Manager gives you the tools you need.

IBM Tivoli Provisioning Manager automates manual tasks of provisioning and configuring servers, operating systems, middleware, applications, storage and network devices.
IBM Tivoli Provisioning Manager, through workflows, automates the manual provisioning and deployment process. It uses pre-built "industry best practice" workflows to provide control and configuration of major vendors' products. Users can also create customized workflows to implement your company's data center "best practices" and procedures. These procedures can then be automated and executed in a consistent error-free manner. Using these automation workflows, IBM Tivoli Provisioning Manager has the ability to provision and deploy a server (from bare metal to full production) with the single push of a button.

iET ITSM is specifically tailored to meet ITIL procedures in the areas of: Servicedesk/Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Availability Management, Knowledge Management, and Request Fulfillment. The solution delivers high out-of-the-box functionality while still being flexible to adapt to customer specific needs.

IncidentMonitor is an IT Infrastructure Library (ITIL) Pink Verify compatible software solution in Incident Management, Problem Management, Change Management, Configuration Management and Service Level Management. In addition, there are numerous productivity and functionality enhancements to the product that make it stand out from the rest.

IncidentMonitor comes out of the box with:

• Service Desk / help desk ready to go application
• ITIL version 3 ready to go and easy to adapt applications
• Web, windows and mobile interface
• Rich intelligent knowledge base
• End user web portal
• Network management interface to easily integrate with any monitoring tool
• Microsoft SMS connector
• Interactive management dashboards and over 150 report templates which are easy to schedule
• And much more…

Take control and coordinate the IT team, get historic data and statistics, allow for improvement using specialized metrics, centralize all IT documentation, control important changes, control and follow-up purchases, optimze operations and reduce costs and Focused on SMB companies.

Main features:

• Web Based software for your helpdesk/servicedesk
• Incident Management
• Handle Service Request
• Change Management
• Problem Management
• Purchases Management
• Configuration Management Data Base
• Reports and Charts
• User satisfaction evaluation
• Scheduled Maintenance and Control Tasks

A configuration management database (CMDB) is a central repository of all information about items that an organization’s IT services are dependent upon. This can include service and application data as well as documentation and relevant personnel information.

LANDesk Configuration Manager is an intelligent graphical application that enables configuration items (CIs) to be identified, defined, and placed under version control. In addition, the solution allows relationships between CIs to be established, facilitating effective change management and supporting planning, risk, and impact analysis. The LANDesk Configuration Manager federates CI data into a consolidated view that offers organizations a holistic view of any CI within the CMDB.

Because the CMDB underpins all service management activity, it allows the potential impact of Incident, Problem, and Change management processes to be measured (according to ITIL best practices if required) and facilitates good IT governance.

LANDesk Configuration Manager can help you:

• Generate a consolidated view of all configuration items (CIs) within an organization from multiple sources through intelligent and automated discovery.
• Quickly identify the impact that changes to a CI will have on the wider organization.
• Dynamically build relationship structures from external sources using graphical “drag and drop” functionality.
• Improve efficiency of change processes through clear visibility of CIs and how they will be affected by the change.
• Improve quality of CI information through cross-correlation of data and de-duplication of CI records.
• Answer key asset questions and identify true cost of investment decisions through clear, consistent, up-to-date CI information.
• Implement the ITIL best practices of configuration management quickly and easily.

Quism is an intuitive and easy to use software product for the service desk and software developers. It offers a very fast out of the box installation, configuration and implementation. Quism is fully based on web technology and uses a SQL database:

• Quism provides an advanced and innovative service solution, supporting all relevant front and back office business processes;
• It offers support for the helpdesk, service desk, management of customer relationships and service requests, customer e-mail and internet registrations and handling and application development and release;
• Using the Quism modules you can create your own scalable service solution with all the required functionality. It offers a seamless integration of all business processes;
• For example with modules for incident, configuration, problem, change, service agreement, release, cost, contact, purchasing or infrastructure management.

NetIQ® Secure Configuration Manager™ enables you to more easily detect mis-configured systems that could lead to expensive breaches or failure to meet compliance goals. The ability to define policy in a simple, easy-to-understand manner, then manage and enforce that policy across your entire enterprise is an essential foundation upon which to build your security and compliance program.

NetIQ Secure Configuration Manager enables you to:

• Assess configurations against compliance mandates such as PCI DSS, HIPAA, SOX, NERC, FDCC and more.
• Report on systems out of configuration, and easily manage exceptions to compliance.
• Apply industry best practices to your systems to help ensure good security.
• Identify and report on user entitlements to systems - an essential part of managing access.

ServiceDesk is an easy to use, complete web-based help desk software that integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one affordable package. ServiceDesk offers complete helpdesk and asset management functionality. Most of the basic features such as Self-service Portal, Knowledge base came without any additional cost.