|
|
|
ActiveXperts HelpDesk System provides a complete support solution to streamline helpdesk processes
|
 Visit ActiveXperts HelpDesk System web site
 Download ActiveXperts HelpDesk System
|
Category: Help Desk and Support Desk Software Tools
|
|
 |
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. |
ActiveXperts HelpDesk System helps you to:
- Increase customer satisfaction
- Reduce customer downtime
- Improve response times to customers
- Improve accuracy of the responses to customers
- Keep calls organized by the use of (sub)categories
- Save time with predefined Templates for requests
- Solve problems easier by finding solutions from previous responses
- Give you anoverview of your outstanding support tickets
ActiveXperts HelpDesk can be installed in your own network. You install the software yourself on a Windows server. You take care of installation, configuration, upgrade, maintenance, backup, etc.
As an alternative, you can use software as a service. Using this online service (known as SaaS - software as a service) you no longer need to worry about installation, configuration, upgrade, maintenance, backup, etc. of the software.
Company: ActiveXperts Software
Internet:
www.activexperts.com/helpdesk
|
|
Alert is an enterprise business system that has been specifically designed to meet the operational and business management needs of companies that develop and deliver IT products and services.
Alert is an integrated system that manages the full project life cycle from initial customer request to delivery and billings. Projects form the hub of Alert with all activities, both core and supporting, being managed by project.
All business activities are linked to and managed by projects for the purpose of gaining control and visibility over the activities.
Alert management covers the following functions and activities:
(*) Resource planning / scheduling;
(*) Time recording;
(*) Managing customer requests;
(*) Managing billings;
(*) Service delivery;
(*) Quoting and estimating;
(*) Software production, testing and delivery;
(*) Research and development management;
(*) Profit and contribution control and analysis.
Company: Alert
Internet:
http://www.alertit.com
|
|
Provides all the customer support tools needed to meet the demands of the marketplace now and in the future. HelpMate's ServiceDesk transforms customer service into a cost-effective process that generates revenue, strengthens customer
relationships and contributes directly to future sales. More customers are basing their selection of companies and, ultimately, products and services on the level and quality of support.
The product features the following:
Rapid contact logging -
Ability to immediately identify a customers' previous history with your company and any current outstanding issues at the time of logging their contact. A unique reference ID is provided and links to Postal Code addressing allows the rapid and accurate entry of data.
Answering questions quickly -
Fast, accurate answers with ServiceDesk's detailed screens, makes it easy to answer and resolve most complaints quickly using information on-line.
Full audit trail (automated) -
Each contact is automatically date and time stamped as every event occurs. This ensures a complete log of events is recorded for the whole life cycle of the customer contact.
Checklists & Scripting -
Capture and distribute information, transforming the average call centre representative or user into a Best Practices representative. It ensures that you have the ability to manage complex interactions more efficiently. Tasks become automated, improving productivity and reducing training time. The dynamic scripts can prompt you to ask questions for lead qualification, surveys and data entry.
Reference Library -
Provides you with information at your fingertips. Information on any topic can be displayed: product information, pricing, competitive analysis, press releases, collateral, procedures and much more.
Categorisation of contacts -
Categories can be entered as full text, codes or both. The coding and/or keyword search features ensure quick entry of all required data. Category triggers further ensure that data is entered consistently and accurately.
Multiple contact details -
In addition to the customer's details, or those of other parties involved, location information can also be recorded against the contact. An unlimited number of customer templates ensures that all the relevant 'customer' information is captured.
Quick Close -
Open and close contacts fast by entering the minimum information, without compromising information available for reporting.
Company: Altimax
Internet:
http://www.altimax.co.uk
|
|
ASG-IMPACT, the ASG advanced Consolidated Service Desk solution, brings together service desk management, service request management, problem management, change management, asset management, service level agreement management, and enterprise notification in one fully integrated system.
IMPACT is the first distributed, open architecture, cross-platform business software solution with the technology to handle the increasingly complex technology management issues that face your organization. With IMPACT, your organization can track and resolve telephone inquiries and problems — whether they are directed to the service desk or to other departments servicing internal or external customers.
An enterprise-wide approach to advanced service desk requirements, IMPACT systematically performs call logging, escalation, and resolution tracking. IMPACT's distributed application design virtually eliminates the barriers between your operating system configurations, storage devices, networks, and applications. Because of its common data model, IMPACT allows your staff to operate applications across different platforms without any disruptions. The IMPACT SQL-based applications are distributed for applications and data in PC and mainframe environments.
Company: ASG Software Solutions
Internet:
http://www.asg.com
|
|
With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.
Company: BMC Software, Inc.
Internet:
www.bmc.com
|
|
Bugzero is an easy-to-install web-based bug, defect, issue and incident tracking system. It can be customized to fit software, hardware, and help desk support situations. Bugzero is cross-platform and can be integrated seemlesssly with your existing hardware and software.
Bugzero provides a cost-effective solution to increase team work efficiency. It is easy to use, yet still flexible and adaptive, and can be configured to fit to your organization's unique business process and workflow. Bugzero empowers you and puts you in full control, and allows you to accomplish your tasks in the best way possible.
Bugzero speaks for itself. It is user-friendly and powerful. It has all the practical functions of a professional issue-tracking program, yet offers an intuitive, simple, and straight-forward user-interface that requires no end user training at all (simplicity). You are in control of the tool. Bugzero is also highly affordable, minimizes your overall cost by utilizing your existing hardware and software systems and integrating with them seamlessly (integration).
Company: WEBsina, Inc.
Internet:
www.websina.com/bugzero/
|
|
Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.
Bugzilla features:
- Optimized database structure for increased performance and scalability
- Excellent security to protect confidentiality
- Advanced query tool that can remember your searches
- Integrated email capabilities
- Editable user profiles and comprehensive email preference
- Comprehensive permissions system
- Proven under fire as Mozilla's bug tracking system
Company: Mozilla Organization
Internet:
www.bugzilla.org
|
|
Amdocs ClarifyCRM: unlike traditional CRM systems, Amdocs is designed specifically for the needs of large companies with high volume contact centers, highly complex and wide-ranging offerings, and millions of customers.
Amdocs ClarifyCRM offers:
- Seamless customer interaction among call centers, web sites, sales and service teams
- Web-driven interfaces that support online self-service for lower costs and increased customer satisfaction
- Award-winning data mining technology that allows for quick identification of high-value customers prone to churn
- Proactive marketing campaigns to improve customer retention
With our commitment to implementation success and focus on measurable results, Amdocs ClarifyCRM offers our customers unparalleled ROI through the ability to build and maintain customer loyalty and manage customer expectations while promoting growth and increased profitability.
Company: Amdocs
Internet:
http://www.amdocs.com
|
|
Cynergy Software is a web based Help Desk ticketing software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.
Articles, FAQs, Resolutions, Announcements, and How To Documents can be created and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing the customer to search your knowledgebase and find solutions via the web 24/7.
Company: Cynergy Software
Internet:
http://www.cynergysoftware.com
|
|
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.
Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
Company: Magnoware Systems
Internet:
www.magnoware.com
|
|
The DKHelpDesk Product Suite gives help desk professionals the tools they need to perform in days, not weeks. By using an integrated solution that provides centralized control of your support center's data, you can use a single tool that completely automates your day-to-day activities.
DKHelpDesk is the full-featured call center system that will streamline and automate your support center so you can be proactive instead of reactive. More than just a static storage repository for data, DKHelpDesk is a dynamic management tool that allows comprehensive reporting and call tracking.
Company: DKSystems Incorporated
Internet:
http://www.dksystems.com
|
|
|
Easy Manage offers a System Management and Configuration Tool for your Complete ICT Infrastructure, at an affordable price. When you think about System Management and Configuration, HP OpenView and IBM Tivoli are two solutions that come to mind quickly. However, these kind of solution are complex and cost hundreds of thousands or even millions of dollars, depending on the size of your enterprise; and can take an age to implement. |
Easy Manage offers seamless management for clients and servers, supporting heterogeneous platforms ( like Windows, UNIX, LINUX and Novell). It's capable of managing awide range of platforms from a single Web-based user interface. The ICT management can reduce administration and training costs, improve ICT responsiveness, and provide a sole point of management with a single vendor solution.
Company: EZManage B.V., The Netherlands
Internet:
http://www.easy-manage.com
|
|
eFirstHelp is an easy-to-use, yet comprehensive issue & problem tracking software that's 100% web based, scalable and flexible. It's an organized and automated way to centralize and control issues, tickets, requests, projects, and communications submitted through a variety of methods - calls, emails, or any web based tools. eFirstHelp can help you and your customer to report, submit, track, assess, manage, assign and resolve the issues and tickets. Hence, eFirstHelp is designed to implement the best practices of the Help Desk industry to create and manage a Help Desk that can eliminate problems, deliver effective solutions and maintain a very high level of customer satisfaction at an affordable cost.
Company: Silvertide Software, Inc.
Internet:
www.silvertidesoftware.com/
|
|
HelpDesk Pro is a powerful web-based application that can literally be working for your company in just 15 minutes. Being 100% web-based means that you don't have to install any software on any of your computers.
This is quite simply the lowest cost, most affordable helpdesk solution you can implement.
Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization.
Try it now here, and then ask us for a completely no-obligation free trial for an extended period - if you decide to sign up, then our 'no questions asked' money back guarantee continues to protect you.
Company: HelpDesk Pro
Internet:
http://www.helpdeskpro.net
|
|
HP OpenView Service Desk gives enterprises and service providers a unique solution to successfully manage service levels. The integrated service desk functionality allows you to manage crucial support and service processes to successfully deal with today’s complex IT management challenges.
HP OpenView Service Desk helps you manage your service level agreements (SLAs) by showing you which IT elements your service is depending on, which customers are receiving the service, and who is managing and supporting the service. Now, with new levels of integration with HP OpenView Internet Services Manager and HP OpenView Service Navigator, HP OpenView Service Desk will allow your organization to manage your services better than ever before.
Features:
- Demonstrates the relationships between customers, business services, servicelevel agreements and support level objectives;
- Provides a hierarchical service structure with multi-tiered SLA capabilities;
- Provides straightforward information in a recognizable format with an intuitiveMicrosoft Outlook look-and-feel user interface;
- Offers the capability to customize forms, views and fields on the fly, withoutthe need to bring the application server down;
- Provides out-of-the-box reporting capacities and database views to facilitatethe integration with external reporting tools.
Company: HP
Internet:
http://www.openview.hp.com/products/sdesk/index.html
|
|
Founded in 1994, iDesk is a well-established company, which has built its reputation and success on its initial proposition of intelligent helpdesks and technical support for ISPs and telecommunications companies.
Since its inception iDesk has been committed to providing exceptional customer service, migrating help desk applications, outsourced support and hosting into advanced customer support solutions.
No matter how fast the Internet industry moves, iDesk will always be well-placed to anticipate and respond to those changes, due largely to the fact that its foundations are built around these crucial core values:
- A commitment to research and development - to continue to develop cutting-edge software applications;
- A commitment to innovation - to develop new services and applications that add tangible value to our customers;
- A commitment to people - both our own team through investment in training and education, and our customers by focussing on their needs;
- A commitment to simplicity – iDesk makes technology simple so customers can clearly see the benefits of it .
Company: iDesk
Internet:
http://www.idesk.com
|
|
The ISIS Helpdesk System is the complete support solution. Streamline helpdesk processes & increase efficiency. Service Requests; Asset Manager; Knowledge Manager; Complete Reporting; External Website Interface; Automated Notifications & Call Escalation & much more.
ISIS integrates the management of; Service Requests, Knowledge Bases, User / Customer Details & History, Company Assets, Important Files and Documents, into a simple, intuitive, easy to use interface.
ISIS Helpdesk is a complete support services management suite. ISIS takes the overhead out of providing web based customer support, improving efficiency, reducing workloads, and most importantly - leaving your customers happy and confident in the support you provide them.
Company: Creative Internet Solutions
Internet:
www.isishelpdesk.co.nz
|
|
LBE Helpdesk Software will help you to:
- increase customer satisfaction
- reduce customer downtime
- reduce support call numbers
- give faster and more accurate responses to your customers
- solve new problems by finding past solutions
- ensure everyone knows what is going on
- identify problem areas in your products or services
Lbe Helpdesk Software is compatible with Windows XP, 2000, ME, 98 and 95, It is easy to setup - no expensive consultant visit required,
and simple to use -your operators will require a minimum of training. It is accessible from anywhere - run as a windows or a web application, and scalable to grow with your business.
Company: Leigh Business Enterprises Ltd.
Internet:
http://www.lbehelpdesk.com
|
|
Parature is a development company specialized customer service software,
making it possible for any business to leverage the Internet to provide outstanding customer service and online support.
Parature provides a smart, efficient way to serve, support, retain, engage with and maximize the value of every customer.
Their software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.
Parature's flagship product, Parature Customer Service, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that streamlines and strengthens ongoing customer responsiveness and communication.
Company: Parature
Internet:
www.parature.com
|
|
Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.
Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes for centrally managing and resolving incidents including automatic notifications when problems are resolved or workarounds are available.
Helpdesk staff can connect using their existing Richmond SupportDesk login credentials and can perform key service desk functions via their existing web browser. There are no client-side tools or components to download before users can begin using the software.
Service desk staff are provided with the core functionality of the Windows™ client module. The product is easy to deploy to any portable device that supports the Windows Mobile™ operating system. Service desk connectivity is provided via wireless, dial-up or Bluetooth connection.
Incidents may be generated from a variety of sources including E-mail and the web. SupportDesk links new incidents to existing problems or known errors and provides a full audit trail and highly flexible tracking capabilities each record. This allows users to locate incidents by using a comprehensive search console resulting in an extremely efficient process for quickly locating records of interest.
Company: CrossTec Corporation
Internet:
www.crosstechcorp.com
|
|
ServiceDesk is an easy to use, complete web-based help desk software that integrates ticketing, asset tracking, purchasing, contract management and knowledge base in one affordable package. ServiceDesk offers complete helpdesk and asset management functionality. Most of the basic features such as Self-service Portal, Knowledge base came without any additional cost.
ServiceDeskPlus features:
- MS SQL Server support
- Report Generating Credentials for all Technicians
- Save time with predefined Templates for requests
- Approval process for important requests
- Edit multiple requests in one shot
- Review reply drafts & handy spell check, helps you ensure quality response
- AD Synchronization
- Create powerful solutions with screenshots in solutions
- Get more organized with a powerful three level Category - Sub Category - Item
- Login once and ServiceDesk Plus Keeps you Signed in
Company: AdventNet, Inc.
Internet:
manageengine.adventnet.com
|
|
SysAid is software for organizations' IT (Information Technology) departments.
It provides asset management and monitoring, automatically scanning the organization's network, listing and testing its machines. SysAid Help Desk Software provides details on each machine (its hardware, software, history, and more), allows you to configure different tests for it and lets you remote control it. SysAid also provides help desk. SysAid 5.1 includes many new features and bug fixings. A major new feature is a totally revamped knowledge base that allows turning service requests into FAQs.
Company: Ilient Ltd.
Internet:
www.sysaid.com
|
|
Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.
TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.
TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.
TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.
Company: TOPDesk
Internet:
www.topdesk.com
|
|
WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.
The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.
Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.
WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.
Company: Web Wonderland, Inc.
Internet:
www.wonderdesk.com
|
|
|
|
