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ActiveXperts HelpDesk System provides a complete support solution to streamline helpdesk processes
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 Visit ActiveXperts HelpDesk System web site
 Download ActiveXperts HelpDesk System
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Category: Network Management and Network Server Monitor Software
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ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. |
ActiveXperts HelpDesk System helps you to:
- Increase customer satisfaction
- Reduce customer downtime
- Improve response times to customers
- Improve accuracy of the responses to customers
- Keep calls organized by the use of (sub)categories
- Save time with predefined Templates for requests
- Solve problems easier by finding solutions from previous responses
- Give you anoverview of your outstanding support tickets
ActiveXperts HelpDesk can be installed in your own network. You install the software yourself on a Windows server. You take care of installation, configuration, upgrade, maintenance, backup, etc.
As an alternative, you can use software as a service. Using this online service (known as SaaS - software as a service) you no longer need to worry about installation, configuration, upgrade, maintenance, backup, etc. of the software.
Company: ActiveXperts Software
Internet:
www.activexperts.com/helpdesk
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ActiveXperts Network Monitor is the leading solution for monitoring every aspect of your LAN and WAN network. It proactively manages your network servers, printers, network devices, databases and more; It detects and corrects problems before network users start complaining. The product is extremely scalable. It's shipped with an impressive collection of pre-defined, built-in monitoring functions; but if this collection is not sufficient, operators can write their own functions in VBScript and add them to the configuration. The Monitor service processes up to 32 VBScript functions simultaneously.
When problems are detected, you're immediately notified by network message, e-mail, pager, or SMS message. When a failure is detected, the network monitor tool will try to recover the problem by running a system administrator defined program or by restarting a process.
The product includes build-in monitor rules for: Active Directory, ADO databases, ADSI, Disk Drives, CPU Usage, Disk Spaces, Event Log (with content checking), Exchange 2000, File Existence (with content checking), FTP sites, HTTP(s) (with content checking), ICMP/Ping, MS SQL Databases, Novell NDS, NNTP news servers, NTDS (NT4 compatible DS), NTP time servers, ODBC Databases, Oracle Databases (SQLNet), POP3 Mail servers, Printers, Processes, Services, SMTP Mail servers, SNMP, TCP ports (with handshaking), UDP, UNIX Shell Scripts (RSH), VBScript (custom scripts), WMI and more.
ActiveXperts Network Monitor is a complete solution. Regardless of what you want to monitor, ActiveXperts Network Monitor supports it all at a cost-effective price.
Company: ActiveXperts Software
Internet:
http://www.activexperts.com
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NetWare server monitoring, management and maintenance. The program gives you laser-like insight into your servers, along with precision-guided control from your Windows workstation. Server Manager's elegant interface and integrated file manager provide the fastest way to manage NetWare volumes, trustee rights, directories and files, including copying files, and loading/unloading NLMs.
Company: AdRem Software
Internet:
http://www.adremsoft.com/index.php
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Alchemy Eye is a system management tool that continuously
monitors server availability and performance. In the event of network
errors, Alchemy Eye can alert the network administrator by cell phone or
pager BEFORE problems get seriously out of hand. This helps protect your
company's data and reduces the likelihood of costly network failures. If a
server goes down, Alchemy Eye automatically notifies the network
administrator and writes a detailed log file.
Company: Alchemy Lab
Internet:
http://www.alchemy-lab.com
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ASG-IMPACT, the ASG advanced Consolidated Service Desk solution, brings together service desk management, service request management, problem management, change management, asset management, service level agreement management, and enterprise notification in one fully integrated system.
IMPACT is the first distributed, open architecture, cross-platform business software solution with the technology to handle the increasingly complex technology management issues that face your organization. With IMPACT, your organization can track and resolve telephone inquiries and problems — whether they are directed to the service desk or to other departments servicing internal or external customers.
An enterprise-wide approach to advanced service desk requirements, IMPACT systematically performs call logging, escalation, and resolution tracking. IMPACT's distributed application design virtually eliminates the barriers between your operating system configurations, storage devices, networks, and applications. Because of its common data model, IMPACT allows your staff to operate applications across different platforms without any disruptions. The IMPACT SQL-based applications are distributed for applications and data in PC and mainframe environments.
Company: ASG Software Solutions
Internet:
http://www.asg.com
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Big Brother monitors System and Network-delivered services for availability. Your current network status is displayed on a color-coded web page in near-real time. When problems are detected, you're immediately notified by e-mail, pager, or text messaging.
Company: BB4 Technologies Inc. / Part of Quest Software Inc.
Internet:
http://bb4.com/
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Distinct Network Monitor translates complex protocol negotiation into natural language, pinpointing where errors occurred. Not only is it easier to use than any other competing products, but it also translates the packet negotiation into natural language, something no other network protocol analyzer does. |
Distinct Network Monitor also captures several network traffic statistics for the network segment being monitored and provides a graphical representation of the statistics gathered. This feature may be used together with packet sniffing or on its own. When used on its own, the statistics can potentially span most of the network if Distinct Agents are installed on one system per subnet or switch.
Feature Summary: Captures network traffic and interprets it in plain English. Gives an intelligent interpretation of what actually happened on the network. Imports packet trace files taken with other networks analyzers and views them in Distinct’s plain English format. Supports high speed and wireless networks. Supports 10/100/1000 Mbps Ethernet and wireless TCP/IP adapters and 4/16 Token Ring cards. Works over serial line with a PPP connection. It allows you to filter at any level. You may filter the capture itself to avoid the collection of unnecessary packets and reduce the size of your capture. You may also filter a captured file and save the packets filtered to a new, smaller, more manageable file. Has a Remote IP Sniffing capability through its Agents. Gathers statistics related to the traffic seen by the system it is running on. It includes the ability to produce statistical reports in HTML format. Exports the network packet trace. This allows you to make use of the data gathered right in your application. Packet header information may be exported in a comma separated format (CSV) for use with Excel or imported into a database. Supports a wide range of protocols. It includes parsers for the most important protocols of the Internet including IP, TCP, UDP, HTTP, SMTP, FTP, POP3, IMAP, LDAP, H323, SIP, etc.
Company: Distinct Corporation
Internet:
http://www.network-monitor.com?source=IT-NM
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GFI Network Server Monitor checks your network & servers for failures and fixes them automatically, before your network users notice them! Alerts can be sent by email, pager or SMS. You can reboot a machine, restart a service or run a script, batch job or executable.
GFI Network Server Monitor is easy to use and competitively priced.
Built-in monitoring rules: Exchange Server, SQL server, Oracle, ODBC,
CPU usage, FTP & HTTP, File Existence, etc. You can write custom monitor
functions in VBscript (use ADSI/WMI).
Company: GFI Software Ltd.
Internet:
http://www.gfi.com
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Intellipool Network Monitor is an easy to use, browser based network monitor that can help you to monitor a variety of different protocols and services on LAN or internet machines. It runs under Windows 2000 and Windows XP as a service and consumes minimal system resources. The interface is web based and all you need is a device with a web browser to control Intellipool. Intellipool is structured into actions, objects and agents as well as configurable operators and groups.
Monitoring agents include RDP 5.0(Windows Terminal Server), ICA (Citrix Metaframe 1.7-1.8), ODBC, LDAP, HTTP, FTP, SMTP, POP3, DNS, TFTP, IMAP4 TCP Port scan (Firewall test), SSH2, Ping, syslog, eventlog, cpu load, swap file usage, disk space and many others. The program is able to log errors and informational messages to XML file, Syslog, Windows Eventlog or an ODBC database. Notification options include SMS, NotePage, PageGate and of course Email.
Company: Intellipool AB
Internet:
http://www.intellipool.se
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ipMonitor 7.5 is a secure real-time network monitoring software designed to proactively Monitor, Alert and Recover critical applications, servers and infrastructure equipment around the clock.
When quality of service degrades, thresholds are exceeded, or failures occur, ipMonitor Alerts administrators and takes corrective action to promptly get you back in business. |
ipMonitor is easy to install and configure. The step-by-step "Getting
Started" checklist walks new users through an extensive product tour,
common tasks configuration, and a fully integrated inline Help system.
Among many other features, ipMonitor 7.5 offers a secure web-based
interface, Self-Signed Certificates, improved Credentials management, a
SOAP interface, and a Discovery Wizard.
With over 40 monitors and more than 15 Alerting options, you can depend
on ipMonitor to pinpoint performance degradations and fix them before
they can affect your productivity, your customers, or your bottom line.
Company: ipMonitor
Internet:
http://www.ipmonitor.com/
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IPSentry is a utility that will continuously monitor all your Internet and intranet TCP/IP network servers, 24 hours a day, checking if services are active and responding. In the event of failure, IPSentry will notify you (according to the defined schedule) via any or all of several different methods, including pager notification, e-mail, audible alert, or a configurable 'launch external application' option. NT users can also use an ICMP (ping) option. IPSentry can be used as an NT service and features an ActiveX add-in, drive space monitoring, alpha/SMS paging, alerting and notification options, and external power control alerts. The previous version featured enhanced pager notification functionality, several new notification options features, optimized polling delays, and an improved user interface.
Company: RGE Inc.
Internet:
http://www.ipsentry.net
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Netmon is a comprehensive network monitoring solution which
gives you a complete perspective of your network from a variety of vantage
points. Monitor Internet usage, bandwidth, SNMP, disks, SYSLOG messages,
and much more.
Netmon's built-in packet sniffer allows you to monitor Internet usage, and
records a fingerprint of every single network connection in its database.
Sophisticated reporting toolset allows you to mine all of this data
quickly and easily.
Using Netmon, you can identify many kinds of malware, including worms,
viruses, browser toolbars and plug-ins, and more. You can also identify
the usage of other types of network software, including P2P file sharing
applications like Kazaa and BitTorrent.
A built-in email and pager alert system keeps you informed of situations
that are important to you as an network administrator.
Company: Netmon Inc.
Internet:
http://www.netmon.ca
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Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces.
Service desk operators workload is reduced through self service knowledge base articles and defined, structured processes for centrally managing and resolving incidents including automatic notifications when problems are resolved or workarounds are available.
Helpdesk staff can connect using their existing Richmond SupportDesk login credentials and can perform key service desk functions via their existing web browser. There are no client-side tools or components to download before users can begin using the software.
Service desk staff are provided with the core functionality of the Windows™ client module. The product is easy to deploy to any portable device that supports the Windows Mobile™ operating system. Service desk connectivity is provided via wireless, dial-up or Bluetooth connection.
Incidents may be generated from a variety of sources including E-mail and the web. SupportDesk links new incidents to existing problems or known errors and provides a full audit trail and highly flexible tracking capabilities each record. This allows users to locate incidents by using a comprehensive search console resulting in an extremely efficient process for quickly locating records of interest.
Company: CrossTec Corporation
Internet:
www.crosstechcorp.com
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In the event of network errors, Server Monitor can alert you by e-mail, cell phone, or pager before problems get seriously out of hand. Monitor Exchange, NT, 2000, Novell, Oracle, SQL, any TCP/IP, and more.
Company: Purenetworking
Internet:
http://www.purenetworking.net
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WhatsUp Gold, the scalable enterprise version of the original WhatsUp product, has been designed for large, hierarchical networks. With an all-new multithreaded architecture, WhatsUp Gold monitors multiple maps and/or multiple subnets simultaneously. By providing multiple monitoring views of the core network database, WhatsUp Gold allows you to view critical network information to determine the status of your networks. Version 7.0 features more intelligent network mapping, a more open architecture, enhanced monitoring tools, and much more.
Company: Ipswitch
Internet:
http://www.ipswitch.com
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