Process Management Software

Adeptia BPM Server is an enterprise software product that is designed to MANAGE, AUTOMATE AND OPTIMIZE business processes. It combines process management with application and partner integration. The BPM Server easily and quickly automates business processes using industry-specific standards. Adeptia BPM Server is an end-to-end business process management product that delivers service-oriented architecture and has real-time, event-driven capabilities. It allows business users and IT staff to collaborate in documenting, designing, implementing and optimizing business rules and processes in an easy manner.

Rekar provides consultancy and software to organisations that want to introduce or improve their Service Management disciplines to meet business demands as well as industry standards.

Through our highly experienced consultants we can help you review current processes against business objectives, and also define and cost justify your new Service Management projects against expected return on investment. From these efficient and cost effective reviews we can then assist you in defining and implementing best practice business processes for your environment.

The success of any business process is dependent on it meeting not only the needs of the organisation but also its people. Service Management needs to understand the culture of the company as well as supporting the business drivers. We pride ourselves on our ability to grasp your business culture.

Underpinning the Service Management processes are software applications and tools that make the implementation into your business smooth and successful.

Tools such as Serena's TeamTrack are used to implement and automate your best practice processes. A solution might require a bespoke implementation built specifically for you or may, if the process fits, use one of the many pre-built applications.

C-it is a consultancy firm specialised in cost reductions and efficiency improvements in the ICT and industrial sector. By using its knowledge of ERP-systems, remote control, neural network technology and sensor technology, C-it turns process management and process monitoring into a proactive business activity.

We are specialists in remote services, sensor technology and monitoring software.

C-it is a public limited company (BV) established in 1997. C-it has a current workforce of around 20, employed at its office in the Netherlands (Zutphen).

Your processes may be complex, but that doesn’t mean your service management solution should be. Every business is unique, but that doesn’t mean your service management solution should require costly custom development and consulting to support your needs.

Enter Numara FootPrints: an uncomplicated, flexible and cost-effective IT service management solution. Numara FootPrints helps you drive business success through excellent customer service, and reduce resource drain by streamlining and automating operations.

The award-winning, ITIL® V3-compatible solution meets your needs for fast time to productivity, ease of administration and use, and extensive workflow automation. A 100% web-based application, Numara FootPrints provides extensive flexibility for consolidating and automating business processes within and beyond the IT organization.

ITIL Process Automation

The operational complexity and constant change of today’s IT infrastructure is creating challenges around implementing and enforcing compliant, cross-functional processes. With IT budget constraints and demand for more efficient services, Fox IT provides end to end ITIL® process automation to accelerate implementation and enforce ITIL processes. The foxFLOW™ suite of software and services is a heterogeneous software system that links to all the information silos from BMC, IBM, CA and a myriad of other vendors.

Metricus provides a framework for the measurement of IT processes, projects or financial performance. Metricus includes over 600 well defined KPIs that help organizations understand what is important to them, it provides the tools to configure metrics and integrate data sources, and the presentation and analysis capabilities to make sense of the information and drive improvement initiatives.

• Get access to a comprehensive view of the health of your IT processes and activities
• Benefit from an extensive KPI library and receive guidance on using these in your organization
• Simply transfer data from your IT management tools using the Metricus data engine
• Create decision making dashboards and use advanced analysis capabilities to improve the performance of IT

ITOptimizer takes 10+ years' practical, real-world ITSM consulting experience and packages it into a tool that allows you to effectively assess, design and govern your processes. It's like getting your own dedicated ITSM expert but at a fraction of the cost.

With access to dozens of templates based on ITIL, CobiT and ISO 20000, ITOptimizer can accelerate your overall service management program allowing you to realize the benefits much sooner.

ITOptimizer's eAssessment module is based on CMM, CobiT and ITIL, allowing you to assess the overall health and maturity of your processes. eAssessment also enables you to set benchmarks so you can monitor and continually improve process effectiveness. With eAssessment, you can create unlimited assessment projects—either using ITIL-based process assessment questionnaires, CobiT questionnaires or by creating your own. eAssessment allows you to distribute the questionnaires, track responses and create detailed CMM-based maturity graphs.

ITOptimizer’s eProcess module takes 10+ years’ practical, real-world experience and combines it with a powerful data model to create an innovative process design and documentation tool. With over 30 templated IT service management processes, eProcess improves your efficiency by not having you reinvent the wheel with each process you build.

ft is a graphic medium for the design of Services, Organizations, Processes and Information Systems. This solution supports all Business Process Management activities and is a key element in the achievement of process review and/or automation actions. Furthermore, pft enhances Companies’ Intellectual Capital facilitating the establishment of communities to create, share, exchange and enhance process-related knowledge. pft provides a set of models that allow the representation of any aspect of a company. pft has advanced search functionalities to locate concerned parties, activities and systems within the repository. Automatic impact analyses and evaluation of workloads can be performed through exploratory models.

pft can be used:

• in stand-alone mode or
• in collaborative mode

Navigation can take place via the Internet or Intranet, on Portals and Web sites. Therefore, every users, in compliance with their access rights, can access the information relevant to them.

Quism is an intuitive and easy to use software product for the service desk and software developers. It offers a very fast out of the box installation, configuration and implementation. Quism is fully based on web technology and uses a SQL database:

• Quism provides an advanced and innovative service solution, supporting all relevant front and back office business processes;
• It offers support for the helpdesk, service desk, management of customer relationships and service requests, customer e-mail and internet registrations and handling and application development and release;
• Using the Quism modules you can create your own scalable service solution with all the required functionality. It offers a seamless integration of all business processes;
• For example with modules for incident, configuration, problem, change, service agreement, release, cost, contact, purchasing or infrastructure management.