Release Management Software

Altiris Client Management Suite tightly integrates industry-leading technologies to reduce the total cost of owning client systems. The suite automates time-consuming and redundant tasks to minimize efforts and costs associated with deploying, managing, securing and troubleshooting client systems so you can gain control of your IT environment.

Comprehensive Client Discovery and Inventory - Optimize software licenses, better support end users, and reduce costs associated with OS deployments and software rollouts.

Industry Leading Imaging & Deployment - Reduce the time associated with imaging and cloning PCs. Reduce support and maintenance costs by deploying standardized, corporate approved, hardware-independent images.

Intelligent Software and Patch Management - Update software automatically, reliably and remotely.

Flexible Remote Assistance - Reduce the costs and time associated with troubleshooting and remediating client systems remotely.

newScale is the industry’s leading provider of Service Catalog software solutions. Whether your goal is to provide a self-service storefront for IT, drive infrastructure cost savings through automation, or adopt ITIL version 3 best practices, the Service Catalog is the first place to start. The Service Catalog represents the cornerstone of a new set of front office processes that will transform IT into a more efficient and cost-effective service provider.

From desktop to data center, the benefi ts of a newScale Service Catalog are compelling:

• 30% or more reduction in IT service delivery costs;
• Tens-of-millions of dollars in savings by standardizing services;
• End-user satisfaction scores that increase 10-20% in just months; and
• Agility and cloud-like service delivery, with self-service to enable a private cloud.

iET ITSM is specifically tailored to meet ITIL procedures in the areas of: Servicedesk/Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management, Release Management, Availability Management, Knowledge Management, and Request Fulfillment. The solution delivers high out-of-the-box functionality while still being flexible to adapt to customer specific needs.

It's no secret that the modern support function has ever-increasing demands on resources. When issues arise, it’s often critical that these issues be resolved as quickly as possible or, at the very least, there should be visibility into the activity necessary to resolve the issue and when that activity will occur. In addition, when required activities are assigned, it’s vital that they don’t clash with other important tasks. It’s also important that the resources responsible for undertaking those tasks have full visibility of their outstanding workload.

LANDesk Resource Manager is a graphical application that enables analysts to dynamically assign tasks and appointments to individual analysts or analyst groups as a standard part of the support process, while providing full visibility of the incumbent commitments of the group of individuals in question.

LANDesk Resource Manager can help you:

• Allocate activities quickly and accurately to ensure Service Level compliance.
• Dynamically keep analysts and groups aware of outstanding work and new assignments made to them.
• Assign tasks with complete confidence via a single calendar view.
• Avoid scheduling conflicts and complete activities to plan.
• Automate communications to keep all parties informed and improve customer satisfaction.

Quism is an intuitive and easy to use software product for the service desk and software developers. It offers a very fast out of the box installation, configuration and implementation. Quism is fully based on web technology and uses a SQL database:

• Quism provides an advanced and innovative service solution, supporting all relevant front and back office business processes;
• It offers support for the helpdesk, service desk, management of customer relationships and service requests, customer e-mail and internet registrations and handling and application development and release;
• Using the Quism modules you can create your own scalable service solution with all the required functionality. It offers a seamless integration of all business processes;
• For example with modules for incident, configuration, problem, change, service agreement, release, cost, contact, purchasing or infrastructure management.